FAQs
Helpful answers to keep your celebration smooth and stress-free.
ORDER PROCESS
How far in advance do I need to order?
Pickup Orders: We recommend ordering balloons 3–7+ days in advance for standard bouquets or small pickup orders.
Custom Installations: For larger orders, garlands, arches, or event installations, we recommend booking 2–8 weeks in advance to ensure availability and allow time for custom design planning. We encourage submitting your inquiry as soon as your event date is secured.
All dates are reserved on a first-come, first-served basis, and availability is limited—especially during peak seasons. Installations requested with less than 72 hours’ notice are not guaranteed and may be subject to a rush fee.
Do you have a delivery and install minimum?
Delivery orders require a $100 minimum, plus a delivery fee based on location.
Custom balloon installations start at $325 plus applicable delivery and installation fees. Final pricing varies based on design, size, and event details.
There is no minimum for pick up from our Fair Oaks shop!
What happens if my event gets cancelled or postponed?
We understand life happens! You will receive 100% shop credit on any amount paid for custom install orders canceled 5 days or more in advance of the event to put towards a future balloon order.
Shop credit is eligible for pick up orders cancelled 72 hour or more in advance of the selected pick up time.
What types of event decor services do you offer?
We offer a variety of event décor services to make your celebration extra special. This includes custom balloon bouquets and arrangements in any colors, shapes, or sizes, as well as balloon garlands and arches for entrances, backdrops, or photo areas.
We also provide 4’ marquee numbers and a selection of wooden backdrops to enhance your event’s theme. Our services are available for birthdays, weddings, baby showers, corporate events, and more!
DELIVERY & INSTALL
How far do you travel?
We proudly service the Greater Sacramento area but serve the bay area, Napa, and beyond based on location and availability.
Additional travel fees will apply.
Do you provide tear down services?
Balloon removal is the client’s responsibility. After your event, balloons may be popped and disposed of at your discretion.
If you’ve rented backdrops or marquees from us, pickup will be scheduled and communicated prior to your event.
Tear-down services for balloon installations are available for an additional fee, based on availability and event scope.
What time will you arrive the day of my event?
Arrival times are scheduled based on your event start time, venue access, the number of stops we have that day, and the scope of the installation. We typically arrive 2–4 hours prior to your event to allow adequate time for setup.
Your estimated arrival window will be confirmed in advance and emailed to you no later than 48 hours before your event.
CUSTOMIZATION
I have a very specific theme. Can you get match balloons to my party?
Yes! We can create balloons to match almost any theme. Just let us know your colors, designs, or any special requests, and we’ll do our best to match your party perfectly.
For special licensed characters, please give us adequate notice so we can special order balloons for your event.
BALLOON CARE
What size car do I need for pick up?
Most of our helium balloon bouquets fit comfortably in a standard sedan or compact SUV.
For Grab & Go Garlands or larger balloon arrangements, we recommend bringing an emptied, larger SUV or a van to ensure enough space for safe transport.
How long do the balloons last? (Helium and air filled)
Balloon longevity depends on whether they are helium-filled or air-filled.
Helium-filled latex balloons stored inside typically last 1–3 days when treated with Hi-Float. Helium-filled foil balloons usually last 2–5 days or longer.
Air-filled latex and foil balloons kept indoors can last up to 2 weeks or more.
The lifespan of balloons outside varies based on sunlight, wind, temperature, etc. For best results, keep balloons indoors, away from heat, direct sunlight, and extreme temperature changes.
How long do balloons last outdoors?
Balloon longevity outdoors depends on the type of balloon and weather conditions.
Heat, direct sunlight, wind, and temperature changes can cause balloons to fade, shrink, or pop more quickly. For best results, keep balloons shaded and protected from extreme weather.
DISCOUNTS & DONATIONS
Do you offer any discounts?
They are rare but do happen! Subscribe to our newsletter and follow our social media handles to be the first to know about any special offers or promotions.
Will you donate balloons to my organization?
We love supporting our community! While we can’t fulfill every donation request, we do review select nonprofit and community event inquiries throughout the year. Please email us with your event details to be considered.
PAYMENTS
What type of payment do you accept and when is payment due?
Payment is due two weeks prior to your event date. For events booked further in advance, a 50% deposit may be paid to reserve your date, with the remaining balance due two weeks before the event.
We accept credit and debit cards. Checks may also be accepted on a case by case basis.
CONTACT
Still have questions? We're happy to help! Please email us at balloonsbyff@gmail.com and we will get back to you within 1-2 business days.